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偵破假冒電商平台客服騙案 拘一印尼婦
2025年11月，本局先後接獲三名事主報稱墮入假冒電商平台客服騙局。案情顯示，三名事主均收到手機短訊，指電商平台支付保障已簽約成功，每月將扣費600澳門元，遂致電短訊內附帶的電話號碼查詢，聯絡到一名自稱電商平台客服的人員。對方以協助退保為由要求事主開啟手機通訊軟件共享屏幕功能，並向指定銀行帳戶及支付平台帳戶轉帳，表示完成操作後將循原路退款。三名事主不虞有詐，按對方指示進行相關操作及轉帳，其後卻未獲退款且與客服失聯，懷疑被騙故報警求助。三人分別報稱損失50萬、8.6萬及27.3萬澳門元。
本局資訊罪案調查處經深入分析，發現案中尚有第四名事主，經主動聯絡後證實其遭同一手法詐騙3.3萬澳門元，並查知四名事主的騙款均存入一名印尼籍女子名下的一個本澳銀行帳戶內。
2026年3月4日，本局人員在北區一住宅單位拘獲涉案印尼籍女子。經查，本局人員發現涉案女子為2,200澳門元報酬而開立一張電話預付卡及一個銀行帳戶供他人使用，並查悉其最少涉及本局兩宗案件，其名下銀行帳戶除接收本案四名事主合共87.8萬澳門元騙款外，亦曾接收另一宗同類騙案兩名事主合共22.5萬澳門元騙款。
本局根據調查所得，以詐騙(相當巨額)及清洗黑錢罪將涉案女子移送檢察院偵辦，並繼續追緝其餘在逃涉案人及贓款去向。
Busted scam of bogus customer service of e-commerce platform, one Indonesian woman arrested
In November 2025, the Judiciary Police successively received complaints from three victims who alleged that they had fallen victim to scams of bogus customer service of e-commerce platform. Case details revealed that the all the three victims had received mobile SMSs indicating successful contracts with the e-commerce platform for security of payment at a monthly rate of MOP600 to be deducted. As such, the victims enquired through the telephone number which was attached in the SMS, whereby they were able to communicate with a self-claimed customer service personnel of the e-commerce platform. The personnel requested the victims to activate the screen-sharing function of the mobile app under the pretext of assisting them to make refunds, then to make transfers to designated bank accounts and payment platform accounts, claiming that the funds would be refunded through the same route upon completion. The three unwary victims operated respectively and made transfers as per the opposite party’s instructions. Afterwards, no refunds were received and they lost contact with the customer service personnel, the suspecting victims therefore reported to the police for help. The three individuals reported their respective losses of MOP500,000, MOP86,000 and 273,000.
Subsequent to in-depth analysis by the I.T. Crimes Division of the Judiciary Police, the 4th victim of this case was discovered. The Judiciary Police took the initiative to make contact, and confirmed that the 4th victim had been scammed out of MOP33,000 with the same modus operandi. It was also confirmed that the fraud proceeds from the four victims were deposited to a local bank account in the name of an Indonesian woman.
On 4th March 2026, the Judiciary Police officers arrested the involved Indonesian woman from a residence in North district. Investigation revealed that the involved woman had established a telephone prepaid card and a bank account for the other’s disposal for a reward of MOP2,200. She was also found to be involved in at least two cases at the Judiciary Police. Apart from receiving the total of MOP878,000 of fraud proceeds from the four victims of this case, the bank account in her name had also received a total of MOP225,000 of fraud proceeds from two victims of another scam of similar nature.
Based on investigative results, the Judiciary Police transferred the involved woman to the Public Prosecutions Office with the charges of fraud (considerably huge amount) and money laundering, while continuing to pursue the remaining involved persons at large and the whereabouts of the illicit proceeds.