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    Any person who has witnessed a crime or been told that a crime was committed may report the incident to the Judiciary Police by one of the following ways:

 In Person or through Family Members

    The headquarters of this law enforcement agency at Rua Central operates 24 hours a day, although its main entrance is closed from 8 p.m. to 8 a.m. During this period of time, duty-officers are on duty in our Standby Unit to provide a round-the-clock service. Hence, for seeking help or reporting crimes at night, the public may ring the doorbell at the main entrance to get assistance from one of our duty-officers.
    During office hours, and should this be the way that suits them the most, members of the public may report crimes to our Service Provider and Complaints Center, instead of the Standby Unit. The Center is located at Rua Central, The Judiciary Police Building, New Wing, 2nd floor, Macao.
    We encourage people to report crimes in person and the reason is that a face-to-face dialogue enables our officers to get a full and accurate picture of the circumstances under which the crime was committed, which does help to make a swift decision on actions to be taken.

 By Telephone

Standby Unit:557775, 557777 (24 hours)
Service Provider and Complaints Center:338111
(telephone recording service available after office hours)
Police-Community Relations Research Group:329111
(telephone recording service available after office hours)
Gambling-related Crime Division (Hotline): 330099
Narcotics Division (Hotline): 3967709 / 3967719

 Fax

Standby Unit: 356100
Service Provider and Complaints Center: 3967555
Police-Community Relations Research Group: 3967111
Gambling-related Crime Division: 330030
Narcotics Division: 839496

 By Mail
 
  1. Judiciary Police: Judiciary Police Building, Rua Central,
    (Please address your correspondence to “ The Director of the Judiciary Police”.)
  2. Service Provider and Complaints Center: New Wing of the Judiciary PoliceBuilding, Rua Central,
  3. Police-Community Relations Research Group: New Wing of the Judiciary PoliceBuilding, Rua Central,
  4. Gambling-related Crime Division: Central Plaza, No. 8, Rua Padre Luis Frois S. J.,

 By E-mail

Standby Unit: piquete.sede@pj.gov.mo
Service Provider and Complaints Center: nar@pj.gov.mo
Police-Community Relations Research Group: drppj@macau.ctm.net
Gambling-related Crime Division: dpccj@macau.ctm.net
Narcotics Division: dictepj@macau.ctm.net

 

    Despite of the way that the public has chosen to report crimes, it is crucial to be as accurate as possible in providing the following details: the nature of the crime; when, where and how it happened; the casualties; the losses incurred; and the personal details of the culprit (if the offender is an unknown person, provide a description that shall include approximate age, gender, appearance, clothing, ornament, and other details), escape route and weapons or tools used, etc. All these details help to get a broad picture of the incidents, reconstruct them, and initiate the investigative proceedings.
    Furthermore, victims and those concerned should, if possible, seal off the crime scenes (particularly in cases of robbery and theft in premises) and stop people from walking in and out. Victims must avoid at all costs touching any objects in the crime scenes, in particular weapons and tools that the culprits have used to commit crimes, but have left behind while escaping, so as to preserve all traces. Victims should remain in the scenes until police experts arrive to have them examined and collect any evidence, which may include fingerprints, if traces are found. This would assist the subsequent efforts to uncover additional information that may help to solve the cases.
    Whenever the scene of the crime is monitored by a closed-circuit television system, the videotape should be preserved and handed over to the police, for investigation purposes.
    The police shall also be provided with certificates or serial numbers of goods that have been stolen, either through robbery or theft, as soon as possible. Photographs or sketches of the stolen goods should also be provided to the police, if available, since they may serve as leads to arrest the culprits while the goods are still in their possession.
During the act of crime reporting, citizens will be asked to provide their personal details, as well as means of contact, in order to smooth the progress of the investigation, based on the information that they have provided.
    Ideally, the information that we receive from the public should be one that is accurate. The police efforts will turn out to be much more difficult if there are exclusions of any relevant piece of evidence. This may trigger setbacks in solving the reported crime.
    Apart from the obvious waste of public resources caused by wilful false statements and/or hoaxes, we make it known that both practices are considered criminal offences, when the circumstances are serious, and any person who is found guilty on charges related to either of these two crimes is liable to be punished under criminal laws.


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